Frequently Asked Questions

We perform market research, using auction results, online platforms and price guides to ensure that the price is fair and competitive for each specific make, model, age and condition.

We offer a trade in service where you can use the value of your trade watch against a stock watch. This may involve the watch cash, or your watch plus additional monetary value from us. This all depends on the watch that you are trading.

You can either send your watch into our office, where we will inspect your watch, or we can offer in person valuations of your watch at a convenient time and location.

• Satisfactory quality:- The watch must not be faulty or damaged at the time of purchase and should be of a reasonable quality, taking into account its age and price. Some older or vintage models may come with some mild scratches and signs of wear but upon purchasing the watch you as the purchaser agree to purchase the watch in it’s current condition when the sale has concluded
• Fit for purpose:- The watch should be able to be used for the purpose it was supplied for, e.g., it should keep time. In some older or vintage models time keeping may have slightly faster or slightly slower time keeping which should be corrected by a service.
• As described:- The watch must match the description given by the seller. If the seller advertised it as being serviced, it must have been. If it is advertised as unworn it will be an unworn watch, if it is described as worn but in very good condition it will be as described.

• Your legal rights are significantly reduced when buying from a private seller.
• The watch must still be “as described,” but the seller is not obliged to inform you of any faults that you could have reasonably checked for yourself before buying.

We offer a 14 day return policy, a full refund is given as long as the watch is returned in the exact same condition, box, packaging and condition that you received it in. There should be no damage, scratches, dents on the watch and the inner and outer boxes returned in the same condition that it was received in, this should also be accompanied by all paperwork that was received at the time of purchase. We also offer an 12 month in house warranty that covers mechanical defects in addition to the remaining (if any warranty is available) original manufacturers warranty. This specifically covers the internal movement and time keeping issues that have not been caused by customer tampering, negligence and or misuse.

• Normal wear and tear (e.g scratches on the case, strap/bracelet, clasp or crystal).
• Accidental damage, impact damage or misuse.
• Water damage, unless the watch is explicitly guaranteed as water resistant/waterproof by the seller at time of sale.
• The battery (if your watch has one).
• Straps, links,clasps or other external components.
• Water damage or general damage resulting from a third party opening the watch case or performing unauthorised repairs without the retailers consent.
• Any damage caused by water or any other fluid ingress due to the crown not being closed or screwed down properly.
• If there are any repairs that are necessary the watch must be returned to us at Edinburgh & Lothian Luxury Watches to be inspected and repaired as necessary by us.

Complex luxury watches can be expansive to maintain, but if you looked after your watch and maintain it at regular or manufacturer stated service intervals, service and repair costs should be kept to a minimum.

For many watches regular service intervals for mechanical movements are required every 3 – 5 years, but always refer to your service booklet (if not please contact your watches nearest Authorised Dealer) for regular service intervals or visit your nearest watch dealership to get the desired questions answered correctly.

For instance Rolex recommends servicing every 10 years (depending on use, this may be sooner) but can be every 5 – 7 if its your daily watch, vintage watches require servicing approximately every 5 years. These can vary depending on type of use. For correct and up to date information contact your nearest Rolex Authorised Dealer for recommended service and maintenance schedules.

For Patek Phillipe recommends service and maintenance intervals (depending on use, this can be sooner) every 3 – 5 years for mechanical movements, for quartz watches a battery replacement is recommended every 2 – 3 years. For correct and up to date information contact your nearest Patek Phillipe Authorised Dealer to seek recommended service and maintenance schedules.

For Audimars Piguet recommends service and maintenance intervals (depending on use, this may be sooner) every 3 – 5 years for mechanical movements. For correct and up to date information contact your nearest Audimars Piguet Authorised Dealer to seek recommended service and maintenance schedules.

For Omega recommends service and maintenance intervals (depending on use, this may be sooner) every 5 – 8 years with the water resistance check is advised every year. For correct up to date information, contact your nearest Omega Authorised Dealer to seek recommended service and maintenance schedules.

For Cartier recommends service and maintenance intervals (depending on use, this may be sooner) every 6 years after purchase or after last service. For correct up to date information, contact your nearest Cartier Authorised Dealer to seek recommended service schedules.

For all of the above recommended servicing, this is a guide only. If there are any questions regarding service and maintenance please contact your brands nearest Authorised Dealer for the recommended information that you require.